You just ordered and you are excited to get that new piece of hardware over your tank. We are just as excited! We will do our best to get your order out quickly.
What about international shipping?
Shipping is included at no additional charge to Canada, United Kingdom, most of the EU, Australia and New Zealand, Mexico, most of the Far East. All international orders ship from the factory, times are noted above. Other locations, please contact us for a rate. Please note, for international shipping: We have no way to collect local taxes, duties, VAT or GST. You will be responsible to pay when you sign for your light.
What do I do if the light comes in with damage from shipping?
Contact DHL, UPS or FedEx immediately and start a claim. They just need your tracking number. Keep all packaging. Take pictures of everything you can. Send claim number, picture and description to SB.Reef.Lights@gmail.com
We will then send out needed replacement parts if minor with no cosmetic damage, for example, a damaged control screen. This is quicker than sending a new unit. If you are not comfortable swapping out parts, we will send a new light. We just use the first option to speed things up and get you a working light over the tank. It is your choice. If there is physical damage to the case or worse, we will send a replacement light after the damaged light is returned. If UPS, DHL or FedEx does not honor the claim for some reason, we will provide the return shipping label. Once the return light tracking shows movement, we will get the replacement light out right away. You do not have to wait for the return light to get all the way back to us, the tracking just needs to show acceptance and movement. You will be head of the line at that point. Sadly we can no longer send replacement lights prior to the original light showing movement back to us, far too many customers have failed to return their damaged lights.
*We seldom have issues with DHL or UPS damaging items, however, we want you to know the process should you experience one.
All returns must arrive in the original box with original packaging and all related parts, otherwise, a 10% or larger restock fee may be assessed. Please hang on to your original packaging.