You just ordered and you are excited to get that new piece of hardware over your tank.  We are just as excited! We will do our best to get your order out quickly.

 

So how long does it take to get my stuff?
      There are several factors that impact shipping times, most importantly demand.  We were expecting to sell between 40 and 50 lights a month when we launched.  We are averaging 1000-1200 lights a month shipped worldwide, direct to customer, or one of the 176 Local Fish Stores carrying our product. We now have a third shift at our factory and are at full capacity.  We are looking at larger facilities, however for now we are estimate wait times of 2-7 days for shipping.  It's the price of being popular and until we can move the factory, there will be times we can ship in 24 hours, and others 3-7 days, all depending on current demand and product model.  Seldom due lights take more than 1 week to leave the factory or our California warehouse. Please understand, during times of peak orders we will not simply assemble a light and ship it. All lights go through a quality control burn in period of 2-3 days of constant use.
 
You will love the lights, the wait is definitely worth while.  However if you are in a pinch and need lights yesterday, you may want to consider an alternative to SBRL. We are not Amazon fast, but few things of quality are. 
 
*Retro Fit Upgrade PCB Boards are made to order and shipped by post to keep the cost down.  
 
If you have any questions regarding shipping of your order, feel free to contact us by the following methods.
 
Message through the contact link here
Message through the link on your SBRL profile page
Email direct at SB.Reef.Lights@gmail.com

What about international shipping?

Shipping is included at no additional charge to Canada, United Kingdom, most of the EU, Australia and New Zealand, Mexico, most of the Far East.  All international orders ship from the factory, times are noted above.  Other locations, please contact us for a rate. Please note, for international shipping: We have no way to collect local taxes, duties, VAT or GST.  You will be responsible to pay when you sign for your light.

What do I do if the light comes in with damage from shipping?

Contact DHL, UPS or FedEx immediately and start a claim.  They just need your tracking number.  Keep all packaging.  Take pictures of everything you can.  Send claim number, picture and description to SB.Reef.Lights@gmail.com

We will then send out needed replacement parts if minor with no cosmetic damage, for example, a damaged control screen. This is quicker than sending a new unit. If you are not comfortable swapping out parts, we will send a new light.  We just use the first option to speed things up and get you a working light over the tank. It is your choice.  If there is physical damage to the case or worse, we will send a replacement light after the damaged light is returned. If UPS, DHL or FedEx does not honor the claim for some reason, we will provide the return shipping label.  Once the return light tracking shows movement, we will get the replacement light out right away. You do not have to wait for the return light to get all the way back to us, the tracking just needs to show acceptance and movement. You will be head of the line at that point.  Sadly we can no longer send replacement lights prior to the original light showing movement back to us, far too many customers have failed to return their damaged lights.

*We seldom have issues with DHL or UPS damaging items, however, we want you to know the process should you experience one.

All returns must arrive in the original box with original packaging and all related parts, otherwise, a 10% or larger restock fee may be assessed. Please hang on to your original packaging.

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