Frequently Asked Questions:

Support Group Page

 

1. What makes sBoxes superior to other black boxes?

2. So what makes this spectrum so great, besides the great aesthetics it provides?

3. What kind of diodes do sBoxes have?

4. Why do you have split optics?

5. How many sBoxes and what size for my tank?

6. How does the warranty work?

7. What about parts once I am out of warranty? 

8. Are these hard to work on?

9.  How do SB Reef Lights compare to other "Premium" Black Boxes?

10. Shipping, returns and warranty support

 

 

1. What makes sBoxes superior to other black boxes?

  • Best diode layout hands down.
  • Only Black Boxes with 395nm True UV
  • More 420nm Violet than any other black box, or even the high end trendy lights.
  • Only Black Box with 20K whites plus more 14K than any other.
  • Upgraded quieter fans with higher air flow (CFM) for cooler operation and longevity.
  • Thicker heat sink, up to 35% thicker than our competitors. Cooler operating temps and more even heat distribution.
  • Built in mounting legs standard.  Other boxes either do not have them, or charge you extra. Comes with hanging kit as well.
  • More power. Our 30” model is 327w, our 32” model 363w.  
  • 2 YEAR USA WARRANTY!!!
  • When you call SB Reef Lights, someone that will answer the phone speaking English. This seems silly to list, but have you tried to get tech support calling China?  Same for emails.
  • Ramping lights have adjustable time intervals down to 10 minutes. Our closest competitor changes intensity every 30 minutes.  We have a smoother ramping cycle.
  • Timer lights add the luxury of a remote control plus 3 channel built in timer with LCD screen and moon light channel. Competitors 300w units do not come with a timer.
  • The cool name. Friends will ask what the “SB” stands for.  You can choose to share or just smile...

 

2. So what makes this spectrum so great, besides the great aesthetics it provides?

Simple, where most black boxes like MarsAqua, GalaxyHydro, Reef Radiance, Evergrow and Reef Breeders use a shotgun method approach, loading in as many

different diodes as possible, hoping to hit the right wavelengths, we instead, as seen below, hit all of the key photosynthesis points hard. No wasted energy in wavelengths that do not benefit coral growth and color.

The cross point of Chlorophyll A and C is 447nm, that is where Zooxanthallae are most efficient. We hit it very hard. Also note 420nm is where Chlorophyll A peaks and we hit that hard as well. We have more 420nm than any other black box. Also note 420nm is a trigger wavelength that tricks corals into thinking they are in shallower water, resulting in development of more protective pigment "Color". Note we don't hit the 470nm peak of Chlorophyll C as hard, there is a valid reason for this. Chlorophyll C saturates at a lower photon energy, and has a much lower density in most typical corals than Chlorophyll A.  This means adding more energy there adds no value after a point. Instead we do something no other black box lights do, we hit the secondary absorption point of the cartenoids present in the Chloroplast hard. The cartenoids absorb the 490nm wavelength and convert the energy into a source the chloroplast can better use. The Cartenoid Peridinin is present in higher concentration than Chlorophyll C as well. We also hit the 660nm peaks of Chlorophyll A&C. Finally we have 395nm True UV, which not only adds to coral flourescence, but development of protective color pigments by again tricking the coral into thinking it's in shallower water. The issue with true UVs though is that the UV actually destroys the lens over time. We have solved this problem by finding a better quality diode with a silica lens instead of plastic. Makes for a little more expensive diode, but it will last more than the 1 year max you get out of a typical plastic lens. For our white channel, we have just enough green and yellow for aesthetics, with the bulk of diodes in the 14K range. We also have 20K diodes, something no other black box has. This provides for a crisp white with hints of blue.

That means our light provides more PUR than any other black box, while helping to provide coral coloration only possible with T5s before.


Not all black boxes are created equal! We will put our growth rates and coral color up against any LED, even the trendy high priced fixtures. Add to that quieter fans that have higher CFM for cooler operating temperatures and longer diode life, Built in mounting legs and hanging kit, and finally a 2 YEAR USA WARRANTY!! All for much less than other premium black boxes.

 

 

3. What kind of diodes do sBoxes have?

We use only genuine Epistar diodes.  They are a step up from Bridgelux.  Though we wish we could use Cree USA diodes, the reality is it would cause our prices to 

almost double. Cree USA uses Epistar to make their Chinese diodes, like reds used in TV panels. Unfortunately many ebay boxes use which ever diodes are handy.

 Many are counterfeit.  Epistar or Bridgelux. We offer the best diodes in our price range. They are proven reliable and accurate.

 

4. Why do you have split optics?

90* optics provide the best penetration for max PAR.  120* lenses give the best coverage and color blend.  The trick is to use both, 90* to provide the PAR and PUR

needed for growth, while using 120* for color blend and on single diodes that need to cover a larger area, like UV. 

 

All 14K, 20K whites plus all 450nm Royal Blues are 90*.  All other diodes are 120*  Since there are more Whites and blues, the light has tremendous PAR and PUR, 

yet does not have the disco ball effect most LEDs have.  This is due to the 120* on the reds, Green,  Teals, Violets, Warm Whites and true UV.  Since all of the 120* 

colors are needed in thesame intensity as the 450nm and 14K/20K,  it creates the perfect balance and ideal spectrum.  There is just enough 660nm  Red to encourage

 fast growth, with out too much which  would cause odd corallite density and growth, plus encourage nuisance algae. The 520nm Green is for aesthetics only.

 The 420nm and 395nm contribute to both coral growth and coloration.

 

5. How many sBoxes and what size for my tank?

Feel free to contact us if you have a non typical tank, and we will gladly give you suggestions.  This chart should help with most typical tanks. With all tanks mounting

height will effect spread.  There is enough power in our units to raise lights up if needed with out sacrificing PAR.

 

 

6. How does the warranty work?

SB Reef Lights will cover any defects in manufacturing for a period of 2 years form date of purchase.  Warranty covers defective drivers, PCB Boards, fans, power switches, wire connectors and wiring, remote controls, control boards. Basically everything.  We do not cover damage due to misuse, like teaching your light to swim, playing soccer with it, or putting it in the bed of your 1984 chevy

 truck that is missing the tail gate.  Units should be maintained dust free so it is recommended to clean with a vacuum once every 6 months.

*Note the 2 year warranty does not cover the 395nm True UV diode.  It is warrantied for 1 year.  True UV diodes have a much shorter life span.  Most less than one year.  Ours have a silica lens cap 

instead of plastic so life will be much longer which is why we can go 1 year.  You should get 2 to 3 years.  However should one burn out out after one year we will sell you replacement diodes at cost.  

They are simple to solder in.

 

Warranty is honored as follows.  You have two options for repair.

  • Ship the light to SB Reef Lights repair facility in Pensacola at your expense.  We will repair the light and return it at our expense.
  • Use the trouble shooting guide to identify the component in need of replacing. Contact SB Reef Lights.  We will ship out needed parts free of charge for you to install.  

We will assist with technical help.  This option is desirable because you keep your lights up over your corals.  Should only one channel go down, you still have lights. Less down time is good.

 

7. What about parts once I am out of warranty? 

We will supply any needed parts once out of warranty to customers at our cost. Yes we refuse to make money selling you replacement parts to keep your lights working. Well beyond the warranty.  

Again life expectancy for diodes is 5 years, drivers more.

 

8. Are these hard to work on?

Not at all. In fact we designed our lights to be completely modular inside.  All components have quick wire clips.  Replacing a driver or fan, takes minutes and only requires a screwdriver.  

We also have a trouble shooting guide to walk you through isolating the component in need of replacing.  Not that you ever need it. Look at our Youtube channel to see videos on modifying

our lights to see how easy they are to work on.  

 9.  How do SB Reef Lights compare to other "Premium" Black Boxes?

      In the chart below you can compare SB Reef Lights sBox models to our competitors.  Pretty easy to see we offer more for the money in an all around better performing light.  Many features in sBoxes our competitors do not offer or charge extra for. Note all information regarding competitor lights is pulled directly from their websites, SB Reef Lights can not guarantee the accuracy of their information. We will update this chart as we are made aware of any changes.

 

10.  You just ordered and your excited to get that new piece of hardware over your tank.  We are just as excited! We will do our best to get your order out quickly.
 
So how long does it take to get my stuff?
      There are several factors that impact shipping times, most importantly demand.  We were expecting to sell between 40 and 50 lights a month when we launched.  We are averaging more than 12 times that.  We have added extra shifts at the factory to keep up.  However at times demand may delay shipment a couple days. For example right after Black Friday or before Christmas.  Tax Refund Season may also see a large increase in units sold.
 
     Normally orders ship out 2 to 4 days after order, at which point you will receive a tracking number through email, or a PAYPAL update.  At that point shipping normally takes 3 to 5 days more to your door.  So typical shipping times are 5 to 9 days from the date of order.  Seldom due lights take more than 1 week to leave the factory.
 
     Starting in February 2016, most models will be warehoused in the USA cutting shipping times almost in half.  1 to 2 days to get out of the warehouse then 2 to 3 days to your door.  Should we experience above normal demand and run out of stock stateside, lights will ship direct from the factory with times noted above.
 
*Retro Fit Upgrade PCB Boards are shipped by post to keep the cost down.  Typically they leave the factory 2 to 3 days after order, then take 10-14 days to arrive.  Most have arrived sooner, however we would rather over estimate.
 
If you have any questions regarding shipping of your order, feel free to contact us by the following methods.
 
Phone Number on the bottom of each web page
Message our Facebook Page
Email direct at SB.Reef.Lights@gmail.com
Message the Owner "Mike Herman" on Facebook (send him a friend request while you're at it.)
Message SB Reef Lights on www.Reef2Reef.com

 
 
What about international shipping?
    Shipping is included at no additional charge to Canada, United Kingdom, most of the EU, Australia and New Zealand, Mexico, most of the Far East.  All international orders ship from the factory, times are noted above.  Other locations, please contact us for a rate.
Please note, for international shipping: We have no way to collect local taxes, duties, VAT or GST.  You will be responsible to pay when you sign for your light.
 
 
What do I do if the light comes in with damage from shipping?
 
     Contact DHL immediately and start a claim.  They just need your tracking number.  Keep all packaging.  Take pictures of everything you can.  Send claim number, picture and description to SB.Reef.Lights@gmail.com
 
     We will then send out needed replacement parts if minor with no cosmetic damage, for example a damaged control screen. This is quicker than sending a new unit. If there physical damage to the case or worse, we will send a replacement light right away and a return shipping label for the damaged unit.  If you are not comfortable swapping out parts, we will send a new light.  We just use the first option to speed things up and get you a working light over the tank. It is your choice. 
 
*We seldom have issues with DHL or UPS damaging items, however we want you to know the process should you experience one.
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All returns must arrive in original box with original packaging and all related parts, otherwise a 10% or larger restock fee may be assessed. Please hang on to your original packaging.

What if I just don't like the light?

Out of the first 4000 lights we sold, only one customer did not like the aesthetics of the SB Reef Light.  You can't win them all. Should you decide you simple do not like the light, we have you covered.  Simply return the light in the original box and packaging and we will issue you a full refund.  We give you 7 days from receipt of your light to contact us regarding a return.  Customer pays return shipping.