Shipments and returns
Your pack shipment
You just ordered, and you are excited to get that new piece of hardware over your tank. We are just as excited! We will do our best to get your order out quickly.
So how long does it take to get my stuff?
There are several factors that impact shipping times, most importantly demand. We were expecting to sell between 40 and 50 lights a month when we launched. We are averaging more than 800-1000. We have added extra shifts at the factory to keep up. However, at times demand may delay shipment a couple of days. For example right after Black Friday or before Christmas. Tax Refund Season may also see a large increase in units sold.
Normally orders ship out 2 to 4 days after order, at which point you will receive a tracking number through email, or a PAYPAL update. At that point shipping normally takes 3 to 5 days more to your door. So typical shipping times are 5 to 9 days from the date of order. Seldom due lights take more than 1 week to leave the factory.